Storytelling is a powerful business tool and a skill that every company should learn to build a strong and long-lasting brand. Humans have always told stories, and they are an important part of our daily communication, but stories have meaning that goes beyond mere entertainment. Storytelling is a strong business skill that, when used effectively, benefits a company in improving customer loyalty, developing a strong marketing strategy, and increasing profits.

The Importance of Storytelling For Business

Storytelling conveys purpose. Customers noticed businesses and choose to support them. When you have an idea for your business, it has a story behind it, whether it’s for developing a new product or expanding your business. Tell this story and provide context so that your customers and stakeholders understand why they should buy/invest in your service or product.

Your idea was created to solve a problem, so tell the story of how this problem affected you and how it led to your product/service. Make the story relatable to the audience by using real-life situations, and make it easier for them to see why your products will add value to their lives.

Storytelling Is an Indispensable Tool for Bridging the Connection Gap

Social isolation arrived with the COVID-19 pandemic. Taking work and daily interactions online, such as grocery shopping, resulted in the increased physical distance between humans. At the same time, our fundamental desire to stay connected to family, peers, and everything we care about has not changed.

This is where the digital world comes in. Customers are now bombarded with emails, Zoom invitations, and new distractions every time they sit down in front of their computers as a result of this concentration of digital marketing efforts.

How can brands and businesses cut through the noise to stay digitally connected to their customers?

Here comes business storytelling.

As a result, businesses must go back to basics to ensure that their narratives reflect the current realities that customers face and the changes it has brought to everyday life. Instead of sending multiple emails that reduce productivity and cost efficiency, businesses should focus on learning how to tell stories that demonstrate how they can become a part of their customers’ lives.

This means providing team members with critical storytelling skills and streamlining messaging to deliver customer-centric stories virtually while still leaving a lasting impression.

Make Your Story Stick With Your Audience

We enjoy stories because they help us make sense of the world. It’s not only important to capture your audience’s attention but also to keep it!

Stories are much easier to process because they are concise, memorable, and convey a wide range of emotions. Facts and statistics are interesting, but people quickly forget them. Because they contain rich insights, stories hold people’s attention for longer periods of time and stick with them.

When you use business storytelling in your marketing, a potential customer applies those insights to her own life and the benefits your product or service provides. Once she becomes a customer, this contributes to the development of customer loyalty.

Tap on Emotional Connection and Create Brand Loyalty

The best stories elicit emotional responses. Your audience genuinely relates to and connects with these stories, and they believe in the company and its values. People feel what the protagonist of a story feels when they listen to it, so a good way to use a story to connect with an audience is to tell a story about a setback, or maybe life wasn’t going well for you or the company in the past.

Thus, businesses that understand this inherently human desire for connection can wrap their vision into a beautiful and captivating story and communicate it to their audience.

Humanising a brand While Increasing Profitability

Storytelling brings us together, helps us to make sense of the world, and communicates our values and beliefs. A good story makes us think and feel in ways that numbers, data, and presentation slides cannot achieve. The most powerful stories touch people’s emotions, genuinely connect with them, and inspire them to believe in a company and what it stands for. Businesses shouldn’t be afraid to tell their story—the struggles, conflicts, setbacks, and successes—for they were what made your business what it is today. Customers can directly engage with brands through social media by asking questions and sharing their thoughts and feelings as if the brand were a friend. Tell a good story to demonstrate your company’s personality and humanity, and don’t become a faceless corporation that customers feel disconnected from and uninspired to engage.

How to Begin Storytelling for your Business

Start by explaining why and how your company was founded, how the original mission still influences everything the company does today, and your future vision.

Your story should address the following points:

• What drives the founders and employees of the company?

• What significant issues did the company and its product seek to address

• Why should customers choose your brand over competitors?

Most aspects of marketing involve storytelling. A brand chooses to tell its story humbly or epically through storytelling, which means putting the brand in context for the customer and emphasising the company’s role in the customer’s life. And this has an impact on all of the company’s marketing materials. The company could make the customer the hero and tell their stories. By prioritising how the brand facilitates life experiences for its consumers, the brand is elevated and brought closer to the needs of the users. To some extent, any good marketing material employs storytelling. Every payoff, headline, and video ad adheres to the rules of the story arc and is thus an expression of storytelling.